Receptionist/Administrator needed
We are currently looking for a full time receptionist/administrator for our office located in Maidstone. Further details can be found below:
Location : Maidstone
Hours : 37.5 plus overtime and occasional Saturdays
Contract : Permanent Full Time
Job Objectives
To provide a professional service to Customers and administrative support service to the Kent office, maintaining the highest standards of professionalism and customer service at all times.
Main Duties and Responsibilities
- Respond to customer enquiries received by telephone/internet including but not restricted to auction procedure, catalogue ordering, online registration, website registration/processing problems, legal documents, completion queries. Take messages on behalf of or forward calls to other members of staff.
- Front of House – Greet and assist customers coming into the office.
- Create, update and maintain information on computerised Auction Management System.
- Post – opening, distributing and franking of post.
- Book viewings/survey appointments, mail out keys to purchasers on completed sales.
- Assist with general mailing preparations (label sticking, envelope stuffing etc).
- Contact interested parties when legal documents received, lots are withdrawn/postponed.
- Taking payment for catalogue subscriptions and auction expenses.
- Co-ordination of meeting rooms and refreshments.
- Clerical and administrative tasks as required, including audio typing.
- Attendance as requested at auction sales.
- To take reasonable care for the health and safety of self and others who may be affected by acts or omissions related to your work. Co-operate fully with the management of the Company with regard to any duty or requirement imposed on them by the relevant Health & Safety legislation to allow that duty or requirement to be carried out or complied with.
- Any other reasonable duties and responsibilities considered appropriate by the management of the Company.
Person Specification
Experience/Knowledge:
- Audio Typing.
- Experience in the use of desktop publishing package.
- Experience of dealing with people at all levels including experience of working in a customer service environment.
Skills:
- Ability to work under pressure.
- Excellent customer service skills.
- Good communication skills, both verbal and written.
- High standard of computer literacy including MS Office.
- Excellent telephone manner.
- Ability to work in a team environment.
- Attention to detail.
If you would like to apply for the position, please send your CV and covering letter to
Katy Langley
Events & Auctions Co-ordinator
Rocky Hill,
London Road,
Maidstone,
Kent. ME16 8PY
Email: jobs@cliveemson.co.uk
About the Author:
Sam Kinloch
Sam’s career in the dizzy world of property auctions began when he hung up his chainsaw and headed in from the forest. Joining the team in 2003 Sam now sits on the Board of Directors and has been instrumental in the adoption of online auction services. Out of the office you can find him flying around the velodrome or sipping coffee at a local café.